Privacy Policy & Cookie Policy

Privacy Policy

Introduction

Pristine Agency OÜ (hereinafter referred to as PA or "we"), a company established under the laws of Estonia, with its registered office located at Harju maakond, Tallinn, Lasnamäe linnaosa, Sepapaja tn 6, 15551, and registered under the company number 16767301, is dedicated to safeguarding your privacy. We are committed to ensuring the security of your personal data and strive to comply with relevant data protection legislation, including the EU General Data Protection Regulation (GDPR) 2016/679.

This Privacy Policy (referred to as the "Policy") pertains to the disclosure of our data collection and utilization practices concerning information that identifies you or renders you identifiable ("personal data") during all your engagements with us

Furthermore, this privacy policy elucidates the following aspects:

the manner in which we process the personal information collected from you
the means through which you can instruct us to restrict the usage of said information
the procedures we have implemented to ensure the protection of your privacy

This Website is managed by Pristine Agency OÜ (hereinafter referred to as PA or "we"). Safeguarding your personal data and ensuring your privacy are of utmost importance to us. We are committed to complying with the GDPR and the relevant national legislation concerning the protection of personal data.

Collection and processing of your personal data on this website

We undertake the processing of the personal data you have provided to us through our website, including when you contact us via email addresses. This processing occurs within the scope of the agreement established with PA or the agreement you intend to establish with us. The personal data processed includes your contact details and information pertinent to the contract.

The data we collect from you might encompass the following:

Your name and surname
Your professional situation
The name of your company
Job position
Professional phone number
Professional address
Country you’re currently resident in
Professional email
Date of birth and place of birth
Languages spoken
Personal email
Personal address
Identification number
Copy of identification document
Financial details and bank account details

The user of this website has the option to utilize either the general company email address or other email addresses provided to contact the relevant staff. In such instances, we will retain the personal data transmitted through these emails. The data is exclusively used for processing the conversation with the user and is not disclosed to any third party.

In addition to the information gathered via web forms, we also store your current IP address, cookies, and certain usage statistics. This data is used to enhance the security and usability of this website.

We may also engage in the processing of data acquired from external sources, including external databases and commercial partners, for the purpose of prospecting. If you wish to inquire about the specific external source that provided us with your personal data, please feel free to contact our Data Protection Officer (DPO) using the address provided below. The DPO will be available to address any such inquiries.

Purposes and legal basis for processing your personal data

We process your personal data for the following purposes and in accordance with the following legal bases:

To manage your email inquiries and requests
To communicate with you and maintain and enhance customer relationships, including making a contract proposal, to conclude, execute, and monitor the particular service contract
To correctly conduct procurement procedures
To handle payments related to your commercial transactions with us, including preventing and combating bad payments, and to ascertain, exercise, and safeguard our rights in general, including but not limited to debt collection, management of litigation, and any legal proceedings
To prevent and combat fraud, crimes, and possible violations
To optimize our services and to measure our performance
To deliver services, products, and/or promotional materials to you
To send you direct marketing communications via email, subject to your explicit consent
To establish client or prospect segments or marketing profiles
To manage your registration for events or activities and to communicate with you regarding your participation
To transfer your email address to a specified third party, as consented to by you
To ensure the application of security measures
To prepare requests for proposals
To enhance our online presence, provide IT support, or evaluate the effectiveness of our marketing initiatives
To comply with legal or regulatory provisions to which we are subject and for dispute management.

Data Controller and Data Protection Officer

As a company handling your personal data, you, as an individual, are considered a 'Data Subject.' Being a Data Subject grants you specific rights under the GDPR concerning the processing of your personal data. These rights are detailed in this privacy policy, outlining how we uphold your privacy and data protection rights.

1. Data controller

In accordance with the GDPR, we are typically considered the 'Data Controller' concerning all personal data acquired by us, as outlined in this Policy. As the Data Controller, we are responsible for determining how your personal data will be processed by us or our sub-contractors, who are referred to as 'Data Processors'. They act on our behalf and are bound by contractual obligations to handle your personal data with the same level of privacy and security as we do.

The data controller of your personal data is Pristine Agency OÜ, Harju maakond, Tallinn, Lasnamäe linnaosa, Sepapaja tn 6, 15551, Estonia.

Email: dpo@pristineagency.eu

Website: https://pristineagency.eu/

2. Data protection officer

As a Data Subject, you have the right to contact our Data Protection Officer directly at any time with any inquiries, concerns, or suggestions related to data protection. Our Data Protection Officer is available to assist you and address any privacy-related matters you may have.

The Data Protection Officer is Pristine Agency OÜ, Harju maakond, Tallinn, Lasnamäe linnaosa, Sepapaja tn 6, 15551, Estonia.

Email: dpo@pristineagency.eu

Website: https://pristineagency.eu/

This policy applies to our prospects and clients, website visitors, suppliers, business providers, events’ participants, and other parties in contact with us.

Data retention

In compliance with the GDPR, we will delete your personal data once it is no longer necessary for the purposes for which it was collected or processed.

If you have communicated with us via email, we will delete your personal data upon concluding the relevant communication with you. However, we may retain your personal data for an extended period if separate consent has been provided, if we are obligated to retain it to fulfil a contractual obligation, or if statutory retention obligations mandate us to keep your personal data for an extended duration.

Data subject rights

As a data subject, you have the following rights in relation to your personal data:

Right to confirmation: You have the right to be informed whether we are processing your personal data.
Right to be informed: You have the right to be informed about the personal data we are processing and the purpose for which we are processing it. You have the right to receive clear, transparent, and easily understandable information about how we utilize your personal data and the rights you possess. This is the reason why we provide you with the details of this Policy.
Right of access: You have the right to be provided with copies of your personal data that we are processing. This enables you to be aware of and verify that we are processing your personal data in compliance with applicable data protection laws.
Right to rectification: You have the right to request us to correct any inaccurate or incomplete personal data that we hold on you.
Right to erasure: You have the right to request us to delete the personal data we are holding for you. Also known as "the right to be forgotten," this allows you to request the deletion or removal of your personal data where there is no compelling reason for us to continue using it. Please note that this right is not absolute, and certain exceptions may apply.
The Right to Object to Processing: You have the right to object to certain types of processing, including processing for direct marketing (which we perform only with your consent).
Right to restrict processing: You have the right to request us to restrict the processing of your personal data. While we may still store your data, we will refrain from using it further.
Right to data portability: You have the right to request us to transfer your personal data to another organization or person. You have the right to obtain a copy of your personal data in a commonly used machine-readable format and reuse it for your own purposes across different services.
Right to withdraw consent: You have the right to withdraw your previously given consent to the processing of your personal data. If you have given your consent for any processing of your personal data, you have the right to withdraw it at any time. However, withdrawing consent does not invalidate any processing carried out with your consent before its withdrawal. This includes your right to withdraw consent to our use of your personal data for marketing purposes.
The Right to Lodge a Complaint: You have the right to lodge a complaint with your national data protection authority regarding the way we handle or process your personal data.

To exercise any of these rights, please contact our Data Protection Officer at the following email address: privacy@pristineagency.eu.

Our standard practice is to respond to requests and furnish information without any charges. However, in specific situations, we may impose a reasonable fee to cover administrative expenses associated with providing the requested information in case of excessive/baseless/unfounded/repeated requests. We will try to respond to all legitimate requests within one month, in accordance with the GDPR. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

In addition to the aforementioned rights, as a data subject, you possess the right to file a complaint with your local data protection authority within the European Union. You have the flexibility to choose any local data protection authority within the European Economic Area (EEA) that is most convenient for you to address your concerns.

Transfer of personal data

We may provide personal data to the following recipients, only to the extent necessary to achieve the purposes listed in this Privacy Policy:

Partners
Business providers
Suppliers
Subcontractors
Processors
Legal counsel
Tax agencies
Our employees or self-employed hired by us
Our events’ stakeholders

These parties are authorized to process your personal data solely for the purpose of fulfilling their assigned tasks and in compliance with our instructions.

We never disclose your personal data to third parties in the context of their marketing activities.

Data transferred internationally

When the subjects listed in the section “Transfer of personal data” are located in countries outside the European Economic Area (EEA) and Personal data is transferred from countries located within the EEA to countries located outside of the EEA, we, PA, will ensure that appropriate safeguards and security measures are implemented to guarantee the security and confidentiality of your personal data. We will only do so in accordance with applicable data protection laws and will ensure that there is an adequate level of protection for personal data.

Security measures

PA has implemented a combination of technical and organizational security measures to safeguard your personal data from loss, destruction, unauthorized access, or manipulation:

Our employees have received awareness training about data breach risks and are educated on how to handle your personal data correctly. Access to your personal data is granted only to authorized personnel, limited to those required for fulfilling their duties.
Our IT system is equipped to adhere to the appropriate industry security standards.
If we are forwarding or copying an email we have received to individuals outside our company, we will seek your consent before doing so, unless you have already explicitly provided consent when writing the initial email to us.
When you contact our staff during their potential business trips outside the EU, your email is received through a secure connection, ensuring that your data remains within our company's sphere of influence and is not transmitted to any third party.
We do not engage in automated decision-making or profiling processes.

Access to information for third-party tools, apps, platforms, services, and software

Please note that PA does not assume any responsibility or liability for third-party policies or your usage of any third-party tools, apps, platforms, services, or software.

Google Analytics

While utilizing analytics services, we gather information about the usage of our website, which includes but is not limited to, traffic data and location data.

It's essential to note that non-personally identifiable information is collected and processed by Google Analytics in an anonymized and aggregated manner. This process aims to enhance the usability of our website and serve marketing purposes. Google Analytics is a web analytics service responsible for monitoring and reporting user traffic on apps and websites. Google utilizes the collected data and information for various purposes, including evaluating the usage of our website and generating online reports that depict the activities on our websites. Google Analytics employs a cookie to facilitate the analysis of our website usage. If you wish to prevent the setting of the Google Analytics cookie on our website, you can do so by adjusting the corresponding settings in your Internet browser, effectively denying the setting of this cookie permanently.

For further insights into Google's privacy practices, you can review the following links: https://www.google.com/analytics/policies/

Eventornado

PA operates the hackathon platform Eventornado, to facilitate your active participation in our events. Before utilizing the Platform, we urge you to review the applicable Terms of Service and Privacy Policy:

Changes to this Policy

Any necessary changes to this privacy policy will be made available on our website. In case of significant changes, we may also notify you via email, and when required by law, we will obtain your consent for these modifications.

Cookie Policy

Introduction

At Pristine Agency (PA), we utilize cookies to enhance your browsing experience. Cookies collect anonymous information about site usage. Your valuable input assists us in improving the website and better serving you. This cookie policy is a component of PA’s privacy policy and pertains to the utilization of cookies between your device and our website. Additionally, we offer fundamental information about third-party services we may employ, which might also use cookies as part of their services. However, please note that these third-party services are not governed by our policy.

If you prefer not to accept cookies from us, you can instruct your browser to reject cookies from https://pristineagency.eu. However, be aware that this may limit access to certain desired content and services.

Cookies are small text files placed on your computer or mobile device when you visit websites. They serve various purposes, such as making a website function effectively and providing information to the website owners. These cookies contain a unique code that enables us to identify your browser during your current visit (referred to as a 'session' cookie) or in subsequent visits (known as permanent cookies). Typically, a cookie includes the server's name that placed it, an expiration date, and a unique numeric code.

Cookies serve various purposes, such as enabling specific features like logging in, tracking site usage through analytics, storing user settings such as timezone and notification preferences, and personalizing content like advertising and language.

First-party cookies are set by the website you are currently visiting and generally track your activity solely on that site. On the other hand, third-party cookies, set by other sites and companies, can track you across other websites that use the same third-party service.

Purposes of the cookies

At PA, we utilize cookies for the following purposes:

Strictly necessary cookies or essential cookies.

Strictly necessary cookies or essential cookies are crucial to your website experience and cannot be disabled in our systems. They are typically activated in response to your actions, such as setting privacy preferences, logging in, or completing forms. While you can configure your browser to block or notify you about these cookies, certain parts of the site may not function properly if you do so. It's important to note that these cookies do not store any personally identifiable information.

Performance cookies

Performance cookies are employed to track your website usage during your visit. They collect data about your usage of this website, including the accessibility features you use frequently and any encountered error messages. This data remains anonymous and is combined with information from all site users. Rest assured, these cookies do not gather your private data. If you choose not to allow these cookies, we won't be aware of your site visit, and monitoring its performance will not be possible. These performance cookies can be set by the website you are visiting (first-party) or by third-party services.

Functionality or functional cookies

These cookies empower the website to offer improved functionality and personalization. They are utilized to gather information about your device and any customized settings you may configure on the website you're visiting. With this data, websites can deliver personalized, enhanced, or optimized content and services tailored to your needs. They are designed to enhance the ease and enjoyment of visitors and they play a role in remembering your language preferences, customer segment, and whether you have been asked to subscribe to the newsletter. By doing so, we avoid presenting the same question repeatedly, ensuring a smoother and more tailored interaction. They may be set by us or by third party providers whose services we have incorporated into our pages. If you choose not to permit these cookies, some or all of these services may not operate as intended.

Third-party cookies

On our website, we may collaborate with third-party companies and individuals, such as analytics providers and content partners. These third parties are given access to specific information to carry out designated tasks on our behalf. Additionally, they may utilize third-party cookies to deliver the services they offer. It's important to note that these third-party cookies might track your activity on other websites that also use the same third-party service. As these cookies are beyond PA's control, they are not governed by our cookie policy.

Before engaging any third-party services, we thoroughly review their privacy policies to ensure they align with our practices. We are committed to never including third-party services that compromise or infringe upon the privacy of our users.

Controlling, deleting, and blocking cookies

To control and delete cookies from your browser while accessing PA’s website, follow the guidelines provided by the browser's "Help," "Edit," or "Tools" features.

To avoid accepting cookies from our website, you can configure your browser settings to refuse cookies. While most browsers are set to accept cookies by default, you can update these settings to either reject cookies entirely or receive notifications when a website attempts to set or update a cookie.

If you use multiple devices to browse websites, you may need to adjust your cookie settings on each individual device.

Please be aware that disabling cookies can result in the deactivation of certain features on PA’s website, making your browsing experience less convenient and limiting access to specific areas and functionalities. While blocking some cookies may not significantly affect your website experience, blocking all cookies could lead to limitations in accessing certain features and content on the websites you visit. It's essential to consider the impact of your cookie preferences on your browsing experience.

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